Comments on: Mozy Backup Review: I Take Back Anything Good I Ever Said

By: Gtufel

Gtufel — Tue, 27 Jul 2010 20:03:58 +0000

You may get a refund, but dealing with these crooks is a losing proposition, as I found out over the last several months. I wish you all the best but this is a nasty, dishonest company and I hope anyone else who's considering using their “services” will be warned.

By: kifissia

kifissia — Tue, 27 Jul 2010 15:25:07 +0000

Mozy did not work period. So I uninstalled it and deleted my account. I have written repeated e-mails for a refund. I got one response that a technician would deal with my problem- and 2 weeks later nothing has happened. I had to pay the yearly fee plus $16 in late fees and penalties to my bank. Will I ever get a refund?

I have written to Lifehacker- who recommended the program about my problems.

Any ideas?

Kifissia

By: Stephanie

Stephanie — Thu, 15 Jul 2010 06:00:46 +0000

This product is a disaster! Run, run, run — heed the warnings above. My hard drive crashed and I am still waiting for my back-up. There is NO ONE to call and the chat support people are vague, disinterested and give stock answers that don't fit the problem. They have to “prepare” your back up for you to download to the new computer, and they only store files from the past 30 days. Nightmare, nightmare. Run as fast as you can and do your research.

By: jeff

jeff — Wed, 02 Jun 2010 00:18:50 +0000

An update: I managed to get a Mozy support tech (Darren) to call me on the phone. He explained that, after the reinstall, Mozy is not actually backing up from scratch everything that was already backed up. Rather, it is ASSOCIATING the files on my hard drive with those that have been backed up. But here's the kicker: This association process WILL TAKE AS LONG AS THE BACKUP PROCESS. When I complained about this, Darren proceeded to blame the fact that I have a wireless connection and the possibility that my anti-virus software/firewall is interfering with the uploads. Bottom line, while Mozy is associating (whatever that means) my old backups, nothing that I have recently added is being backed up and won't be for a least a couple of months. And this problem will occur every time there is a need to reinstall the software. Good grief!

By: Gary

Gary — Mon, 31 May 2010 22:50:08 +0000

I have nothing good to say about Mozy or Decho. Their system never worked right and I finally gave up on them after many months of trying to get it to download initially. They did refund me my monthly service charges but refused to compensate me for the $170 Sprint charged me for the endless downloading Mozy caused, which put me over Sprint's allowance. I even went to the local Utah Better Business Bureau to complain but the resolution went in Mozy's favor and I ended up screwed out of my money. This company consists of a bunch of rip off artists and anyone who deals with them ought to have his/her head examined!

By: jeff

jeff — Mon, 31 May 2010 20:52:27 +0000

I've had similar problems. After getting the “failed to backup for X days” messages and finally connecting to Mozy support, I was told to uninstall, delete the directory and do a clean install. I asked, “Won't that mean starting the backup all over again?” A big concern, as I had already backup up over 500 gigs. I was told not to worry, the new install would sync to my account. So, I followed the instructions, and the next thing I knew, the Mozy status window was telling me it was about to start my initial backup, 0 gbs backed up so far. For days now, I have been back and forth with support, trying to figure out a way to get my computer back to backing up only what has been added since the last successful backup. Nothing but canned responses; lots of questions to answer; nothing at all helpful. I'm trying to find out how to get a refund on what is left of my 2-year subscription; so far, no response to that. Bottom line, avoid Mozy like the plague. I'm trying Backblaze; sure hope it's better.

By: Eric

Eric — Thu, 18 Mar 2010 21:48:10 +0000

Great article. You kept very detailed records. I had alot of the same issues with companies like that. Switched to backazon.com for online backup last year, it's support is all live and US based. THANK GOD!!

Good luck and great article again
Cheers
Eric

By: Mark

Mark — Tue, 02 Mar 2010 18:18:42 +0000

Greetings;

I just wanted to share with you how much I appreciate this write up. Thanks to my dear friend Google for bringing me here Thanks again!!

By: charlieb99

charlieb99 — Fri, 26 Feb 2010 19:29:36 +0000

I agree, Mozy Backups Don't work!

By: Rich

Rich — Sat, 06 Feb 2010 01:38:19 +0000

I too have problems with Mozy, least of which is their total lack of care for the Customer. A few months ago I found a critical security issue which level 1 support didn't want to respond to. After much much hassle level 3 support finally believed me and fixed it…. oh and now backups don't work for me either